DIGITAL X Cologne Banner

General terms and conditions and privacy policy for the purchase of tickets for DIGITAL X

1. Contracting party

Your contractual partner is Deutsche Telekom Geschäftskunden GmbH, Landgrabenweg 149, 53227 Bonn (Bonn District Court 19168).

2. Conclusion of contract

  1. Customers may order tickets for DIGITAL X through our online shop. By placing an order, the customer is making an offer to us to enter into a corresponding contract. The customer is bound by their offer for a period of two business days (Monday to Friday, excluding public holidays in Germany). Within this period of time, we may accept the offer, which is typically done by successfully completing the payment process, fulfilling the order, or confirming the conclusion of the contract in text form.
  2. If you are a consumer within the meaning of § 13 of the German Civil Code (BGB), you must be at least 18 years old when placing your order. If we discover after concluding the contract that you have not reached the age of 18, we reserve the right to withdraw from the contract.

3. Returns, transferability, delivery and shipping, invoice

  1. In the event of defects, you are entitled to your statutory warranty rights. Beyond this, there is no right of return, unless DIGITAL X is cancelled or postponed. Tickets are personalised and cannot be transferred to third parties.
  2. We will deliver to the e-mail address provided by the customer when placing the order.
  3. The invoice will be sent by e-mail.

4. Cancellation of free tickets

  1. In the case of free tickets for Digital X, for which we cover the costs, you can cancel your participation. The cancellation must be made at least 24 hours before the start of the event.
  2. If the cancellation is not made in time at least 24 hours before the start of the event, you will be charged an amount of 49 EUR. The amount is to be assessed higher or lower if we can prove that we have suffered significantly higher damage or if you prove that we have suffered significantly less damage or no damage at all.

5. Cancellation of DIGITAL X

We reserve the right to cancel the event if any of the following occur: 1) Force majeure (e.g., natural disasters, pandemics or government orders) makes it impossible to hold the event; 2) The safety of participants cannot be guaranteed; 3) Key program items are canceled at short notice, and no equivalent replacement is available. In the event of cancellation, we will refund any ticket prices already paid within 14 days.

6. Further offers for DIGITAL X

For other offers of Deutsche Telekom Geschäftskunden GmbH in connection with DIGITAL X, the terms and conditions of Deutsche Telekom Geschäftskunden GmbH, available at https://www.digital-x.eu/de/agbs, apply.

7. Non-existence of a right of withdrawal

For the purchase of tickets for Digital X on a specific date or period, there is no statutory right of withdrawal for consumers according to § 312 g para. 2 sentence 1 no. 9 German Civil Code (BGB).

8. Liability

  1. Telekom shall be liable without limitation in cases of willful misconduct or gross negligence, or if a warranted characteristic is absent.
  2. In cases of slight negligence, Telekom shall be liable without limitation for injury to life, limb, or health. Otherwise, Telekom shall be liable for slight negligence only if a duty is breached whose fulfillment is essential for the proper performance of the contract, whose breach jeopardizes the achievement of the contract’s purpose, and on whose compliance the customer may regularly rely (major duty). In the event of a breach of a major obligation, liability is limited to foreseeable damage typical for this type of contract. This also applies to lost profits and unrealized savings. Liability for other remote consequential damage resulting from defects is excluded.
  3. Liability for all other damages is excluded. However, liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected.

9. Personal audio, video and photo recordings

  1. Audio, video and photo recordings may be made during the event for personal use only. These recordings may also be shared or published for non-commercial purposes, provided this does not infringe the rights of third parties or the legitimate interests of the organiser.
  2. Creating, using, distributing or publishing audio, video or photo recordings of the event for commercial purposes is prohibited without Telekom's prior written consent. In the event of any commercial production, use, distribution or publication of recordings made during the event without prior written consent, the visitor agrees to pay a contractual penalty of € 1,000. The right to claim further damages is reserved. Visitors are entitled to prove that no or significantly less damage has been incurred.

10. Out-of-court dispute resolution

  1. The EU Commission has provided a platform for out-of-court dispute resolution at the address http://ec.europa.eu/consum-ers/odr/.
  2. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Miscellaneous

  1. We are entitled to provide services through third parties. We are liable for both our own actions and the provision of services by third parties.
  2. You may only transfer the rights and obligations arising from this contract to a third party with the prior written consent of Deutsche Telekom.
  3. Telekom is entitled to transfer the rights and obligations arising from this contract to Deutsche Telekom AG, Friedrich-Ebert-Allee 140, 53113 Bonn (Bonn District Court HRB 6794), Telekom Deutschland GmbH, Landgrabenweg 151, 53227 Bonn (Bonn District Court HRB 5919) or to any other third party without your consent. In the event of a transfer to an unnamed third party, you have the right to terminate the contract with Telekom without notice.
  4. This contract is subject to German law, unless indispensable statutory provisions applicable to the place of residence of the customer who is a consumer take precedence.
  5. If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from or in connection with this contract is Bonn. Any exclusive place of jurisdiction shall take precedence.
  6. Should individual provisions of these General Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.
  7. Any amendments or additions to this contract must be made in writing to be effective, unless otherwise agreed upon individually.

Privacy Policy

1. Person responsible

Responsible body within the meaning of data protection law

Deutsche Telekom Geschäftskunden GmbH
Landgrabenweg 151
D-53227 Bonn

or

P.O. Box 30 04 64
D-53184 Bonn

Phone: 0228/181-0
E-Mail: digitalx@telekom.de

Contact details of the data protection officer

Deutsche Telekom AG
Dr. Claus D. Ulmer
Friedrich-Ebert-Allee 140
53113 Bonn
datenschutz@telekom.de

2. Orders

When you order a service we offer, we process the data you provide to conclude and fulfill the corresponding contract. The legal basis for this processing is Article 6(1)(b) of the GDPR.

Due to legal requirements, when you place an order via our website, we are obligated to send an order confirmation via email to the email address you provided. Furthermore, upon conclusion of a contract, we are subject to legal record-keeping and retention obligations. The legal basis for the corresponding processing is Article 6(1)(c) of the GDPR.

The data will be deleted when a legal obligation ceases to exist and the storage obligation no longer applies, unless we are entitled to further process the data (e.g., in a legal dispute). Otherwise, we delete the data when it is no longer necessary to prove the existence or nonexistence of a claim.

3. Payment service provider

The respective provider is responsible for data protection matters regarding all payment options we offer. To the extent that data is transferred to the respective payment service provider for the purpose of executing a contract with you (name, address, purchase price to be paid), this is done on the basis of Article 6(1)(b) GDPR, so that the respective service provider has access to the data it needs to process the payment transaction and select the available payment methods.

If the payment service provider transfers data concerning you to us, we also use this data to fulfill the corresponding contractual relationship with you. The legal basis is therefore also Article 6(1)(b) of the GDPR.

4. Transfer to Third Countries

As a general rule, your personal data will not be transferred to third countries (countries outside the European Union or the European Economic Area) or to international organizations.

Should a transfer become necessary in individual cases, it will only take place in compliance with the legal requirements of the GDPR, in particular Articles 44 et seq. of the GDPR. In such cases, either an adequate level of data protection is ensured by an adequacy decision of the European Commission, or appropriate safeguards (e.g., standard data protection clauses) are implemented.

If this is not possible, a transfer will only take place under the conditions and exceptions of Article 49 of the GDPR, such as with your explicit consent or for the performance of a contract.

5. Your rights

Regarding your personal data, you have the right to access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), and data portability (Art. 20 GDPR).

You also have the right to lodge a complaint with a supervisory authority (Art. 77 GDPR). For further details, please refer to the applicable legal provisions.

You also have the right to object to processing (Art. 21 GDPR).

Your data will be stored for the duration of the statutory retention periods (generally 10 years for tax-related documents and 6 years for commercial documents). For details, we refer to the legal regulations.